TikTok Shop 9.9 Campaign Checklist: 6 Things Malaysian Sellers Must Get Right

TikTok Shop 9.9 Is Coming. Here Is Your Checklist.

Hello, business friends! TikTok Shop Malaysia has just sent out its 9.9 Campaign Checklist. Big campaigns bring big orders. Big orders are also where small mistakes turn into penalties.

Here are the six things TikTok wants you to get right.

Reply to Customers Within 2 Hours

Turn on chat notifications so you do not miss any message. Set up quick replies and automation for the questions people always ask. Serve the customers who are already waiting first.

Fast replies build trust. During a campaign, a slow reply is a lost sale.

Fulfil Orders on Time

Pre-pack your popular items now so you can ship faster later. Only click "Ready to Ship" when the parcel is really ready for handover. If a shipment is delayed, tell the customer early.

Do not mark orders as "Ready to Ship" before they are ready. Fix anything that can slow you down, like wrong pricing, before the campaign starts.

Ship the Right Items

Double check the size, the colour and the quality. Include every free gift you promised.

Do not replace an out-of-stock item with a sample, an accessory, or another product. Do not swap items just to avoid a late shipment. Both of these hurt you more than a delay does.

Pack Properly

Use inner and outer packaging. Wrap fragile items with two to three layers of padding.

Shake the parcel before you seal it. If you can feel the item moving inside, add more padding.

Update Your Listing If Packaging or Formula Changed

Use the latest packaging in your main product image. Add an old versus new comparison image so buyers are not confused.

Label the change clearly, for example "New Packaging" or "Updated Formula".

Keep Your AI Images and Videos Honest

This one is new and it is the easiest to get wrong. Your AI generated images and videos must match the real product in shape, size, material and quantity.

Do not make a flat 2D item look 3D. Do not exaggerate the product size. Do not show results the product cannot actually give, like before and after claims.

TikTok says misleading AI generated listings may be deactivated. That is your whole listing gone in the middle of a campaign.

What This Really Means

Most 9.9 penalties do not come from bad products. They come from sellers who promise more than they can deliver once the orders pile up.

Pack and prepare now, while it is still quiet.

For more info, click the link provided.

TikTok Shop 9.9 Dah Dekat. Ini Senarai Semak Anda.

Hai rakan usahawan! TikTok Shop Malaysia baru hantar 9.9 Campaign Checklist. Kempen besar bawa pesanan besar. Pesanan besar juga tempat kesilapan kecil bertukar jadi penalti.

Ini enam perkara yang TikTok mahu anda betulkan.

Balas Pelanggan Dalam 2 Jam

Hidupkan notifikasi chat supaya anda tak terlepas mesej. Sediakan quick reply dan automasi untuk soalan yang orang selalu tanya. Layan dulu pelanggan yang sedang menunggu.

Balasan cepat bina kepercayaan. Masa kempen, balasan lambat bermakna jualan hilang.

Hantar Pesanan Tepat Masa

Pre-pack barang laris anda sekarang supaya boleh hantar lebih cepat nanti. Klik "Ready to Ship" hanya bila bungkusan betul-betul sedia untuk diserahkan. Kalau penghantaran lewat, beritahu pelanggan awal.

Jangan tanda pesanan "Ready to Ship" sebelum ia sedia. Betulkan apa-apa yang boleh lambatkan anda, macam harga salah, sebelum kempen bermula.

Hantar Barang Yang Betul

Semak dua kali saiz, warna dan kualiti. Masukkan semua free gift yang anda janjikan.

Jangan ganti barang yang habis stok dengan sampel, aksesori, atau produk lain. Jangan tukar barang semata-mata nak elak penghantaran lewat. Dua-dua ini lagi teruk kesannya daripada lewat.

Bungkus Dengan Betul

Guna pembungkusan dalam dan luar. Balut barang mudah pecah dengan dua hingga tiga lapis pelapik.

Goncang bungkusan sebelum tutup. Kalau anda rasa barang bergerak dalam tu, tambah lagi pelapik.

Kemas Kini Listing Kalau Pembungkusan atau Formula Berubah

Guna pembungkusan terkini dalam gambar utama produk. Tambah gambar perbandingan lama dengan baharu supaya pembeli tak keliru.

Label perubahan dengan jelas, contohnya "New Packaging" atau "Updated Formula".

Pastikan Gambar dan Video AI Anda Jujur

Ini yang baharu dan paling senang tersilap. Gambar dan video AI anda mesti sama dengan produk sebenar dari segi bentuk, saiz, bahan dan kuantiti.

Jangan buat barang rata 2D nampak macam 3D. Jangan besarkan saiz produk. Jangan tunjuk hasil yang produk tak boleh beri, macam gambar sebelum dan selepas.

TikTok kata listing AI yang mengelirukan boleh dinyahaktifkan. Maksudnya listing anda hilang tengah-tengah kempen.

Apa Maksudnya Sebenarnya

Kebanyakan penalti 9.9 bukan datang dari produk yang tak elok. Ia datang dari penjual yang janji lebih daripada apa yang mampu dihantar bila pesanan mula membanjir.

Bungkus dan sedia sekarang, masa masih senang.

Untuk maklumat lanjut, klik pautan yang disediakan.

HyperGrowth Team